Refund policy

Everything we make is checked before it leaves us, but if something isn't right, we'll put it right.

If your shade arrives damaged or faulty, let us know within 14 days of it arriving - a photo helps - and we will replace it or refund you. Return postage on faulty items is on us.

If you've simply changed your mind, get in touch within 14 days of receiving your order. As long as the shade comes back to us unused and in its original condition, we'll refund the cost of the shade. Return postage for a change of mind is yours to cover, and we'd recommend a tracked service - we can't refund what doesn't make it back.

Would you rather swap it? If the colour isn't working in the room, get in touch within the same 14 days and we'll exchange it for a different pattern or size. You cover the postage back to us, we cover sending the new one out. Since every shade is made to order, allow the usual 1–2 weeks for the replacement.

Custom and bespoke orders - anything made to your own specification rather than from our standard range - can't be returned for a change of mind, since we've made it just for you. Faulty or damaged custom pieces are, of course, always covered.

Refunds will take up to 5 days to appear in your account.